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Tools and actions

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Let the agent call your API in the middle of a conversation.

What tools do

A tool is an action the agent can take while the customer is on the line. It can check stock, find a free slot, look up an order or create a booking, then carry on talking with the answer.

Examples

Real estate: check which site-visit slots are free this weekend.
Seller: confirm a product is back in stock before offering to hold one.
Subscription: move a customer to a different plan.