Learn

Life of a call

What happens between triggering a call and seeing its outcome.

The flow

  1. TriggerYour system starts a call through the API, a campaign reaches the next row of its list, or a customer calls your number.
  2. DialThe call goes out, or comes in, over your own telephony provider.
  3. ConverseThe agent talks on Blu's speech-to-speech model. It follows your prompt, uses the call's variables, and can check your knowledge base or call your API.
  4. CaptureWhen the call ends, Blu stores the recording and transcript and extracts the fields you asked for.
  5. DeliverBlu sends the result to your webhook, your CRM or your automation tool, and shows it in the dashboard.
Outbound callsStart a call from your system.WebhooksGet the outcome when a call ends.