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Glossary
The terms used across these docs.
Terms
- Agent
- A configured voice agent: its prompt, persona, variables, knowledge base and tools.
- Campaign
- A batch of calls made from a list, inside a calling window you choose.
- Extraction
- Fields that Blu fills in from each conversation, such as "visit booked" or "reason for cancelling".
- Knowledge base
- Documents and FAQs the agent answers from during a call.
- Outcome
- The result of a call: what happened, and what the customer agreed to.
- Persona
- The agent's name, tone and manner on the phone.
- Prompt
- The instructions that set what the agent says, aims for and handles.
- SIP
- The standard protocol that lets Blu connect to telephony providers beyond the ones we work closely with.
- Speech-to-speech
- A model that listens and replies in one pass, rather than chaining transcription, a language model and text-to-speech.
- Tool call
- A request the agent makes to your API in the middle of a call, such as checking stock.
- Variable
- A per-call value, such as a name or offer, that fills a placeholder in the prompt.
- Webhook
- A URL you give Blu. Blu sends each call's status and outcome there when the call ends.